Delivery & Returns
We're here to make it easy
We offer free, fast delivery on all mainland UK orders, so you can get the paint you need, when you need it.
Delivery
WHEN CAN I EXPECT MY ORDER?
Once your order has left our warehouse, we will send you an email with tracking information.
We aim to dispatch any orders placed before 12pm on the same day (Monday-Friday).
| Orders under £800 | Orders placed before 12pm | Dispatched the same working day | DPD Next Day |
| Orders under £800 | Orders placed after 12pm | Dispatched the next working day | DPD Next Day |
| Orders over £800 | Orders placed before 12pm | Dispatched the same working day | McMurray’s Next Day (Excluding Scottish Highlands) |
| Orders over £800 | Orders placed after 12pm | Dispatched the next working day | McMurray’s Next Day (Excluding Scottish Highlands) |
| Colour Cards & Colour Charts | Orders placed before 12pm | Dispatched the same working day | Royal Mail 2nd Class |
| Colour Cards & Colour Charts | Orders placed after 12pm | Dispatched the next working day | Royal Mail 2nd Class |
We regret we cannot dispatch orders on weekends or Bank Holidays.
Orders placed on Friday after 12pm will be dispatched on Monday (this excludes colour cards and colour charts which normally take 2-3 working days to arrive).
Orders placed on a weekend or Bank Holiday will be dispatched the next working day. Delivery times may vary upon on your location. Please see further information below about deliveries to the Scottish Highlands and Northern Ireland & UK Islands.
Please note that whilst we will do everything in our power to ensure your order arrives within the delivery timelines stated in the table above, we cannot guarantee this. Occasionally circumstances beyond our control can cause delays.
URGENT ORDERS
If you have an urgent order, please contact our customer support team who will be happy to check stock and provide you with a delivery estimate.
SCOTTISH HIGHLANDS
We offer our free delivery service to colour charts and colour cards anywhere in the UK.
For all other orders to the Scottish Highlands, delivery is still available, but a small fee applies due to courier surcharges for remote areas. Delivery costs are automatically calculated at checkout, but to help you plan your project we’ve outlined the costs and timeframes below.
All of our delivery charges are estimated based on how many boxes your order requires. We cap this cost, so no matter how much you order, you won’t pay more than a set maximum for delivery.
To help you estimate delivery costs, here’s how we calculate box sizes:
– A 5L or 10L tub of paint or cream = 1 per box
– A 5L or 10L tub of cleaner or primer = 2 per box
– Samples and tools = Up to 5 items per box
| Postcode | Cost | Timeframe |
| PH17-26 | £15 per box (max £50 per order) | 2-3 days |
| IV1-56 | £15 per box (max £65 per order) | 2-3 days |
| AB31-56 | £15 per box (max £65 per order) | 2-3 days |
| PH30-50 | £15 per box (max £45 per order) | 2-3 days |
| KW1-14 | £15 per box (max £45 per order) | 2-3 days |
| KA27-28 | £15 per box (max £90 per order) | 2-3 days |
| PA21-PA76 | £15 per box (max £85 per order) | 2-3 days |
| PH42-44 | £15 per box (max £90 per order) | 2-3 days |
| IV40-63 | £15 per box (max £120 per order) | 2-3 days |
| Kw15-17 | £15 per box (max £120 per order) | 2-3 days |
| Outer Hebrides HS1-9 | £15 per box (max £120 per order) | 2-3 days |
| Shetland ZE1-3 | £15 per box (max £100 per order) | 2-3 days |
Delivery times may vary upon on your location, but deliveries to the Scottish Highlands typically take 2-3 days.
Please note that whilst we will do everything in our power to ensure your order arrives within the delivery timelines stated in the table above, we cannot guarantee this. Occasionally circumstances beyond our control can cause delays.
Once your order has left our warehouse, we will send you an email with tracking information. We aim to dispatch any orders placed before 12pm on the same day (Monday-Friday).
NORTHERN IRELAND AND UK ISLANDS
We offer our free delivery service to colour charts and colour cards anywhere in the UK.
For all other orders to the Northern Ireland and UK Islands (including Isle of Man, Isle of Wight etc), delivery is still available, but a small fee applies due to courier surcharges for remote areas. Delivery costs are automatically calculated at checkout, but to help you plan your project we’ve outlined the costs and timeframes below.
All of our delivery charges are estimated based on how many boxes your order requires. We cap this cost, so no matter how much you order, you won’t pay more than a set maximum for delivery.
To help you estimate delivery costs, here’s how we calculate box sizes:
– A 5L or 10L tub of paint = 1 per box
– A 5L or 10L tub of cleaner or primer = 2 per box
– Samples and tools = Up to 5 items per box
| Postcode | Cost | Timeframe |
| Northern Ireland BT1-94 | £15 per box (max £40 per order) | 2-3 days |
| Isle of Wight PO30-41 | £15 per box (max £55 per order) | 2-3 days |
| Isle of Man IM1-99 | £15 per box (max £90 per order) | 2-3 days |
| Shetland ZE1-3 | £15 per box (max £100 per order) | 2-3 days |
| Outer Hebrides HS1-9 | £15 per box (max £120 per order) | 2-3 days |
Unfortunately we are unable to deliver to JE and GY postcodes.
Delivery times may vary upon on your location, but deliveries outside of the UK mainland typically take 2-3 days.
Please note that whilst we will do everything in our power to ensure your order arrives within the delivery timelines stated in the table above, we cannot guarantee this. Occasionally circumstances beyond our control can cause delays.
Once your order has left our warehouse, we will send you an email with tracking information. We aim to dispatch any orders placed before 12pm on the same day (Monday-Friday).
Returns
HOW TO RETURN AN ITEM
We’ve made it easy for you to return your paint back to us within 28 days if you have ordered too much.
If you wish to return goods back to us, simply contact our customer service team by emailing [email protected] and provide us with the following details:
Name*
Email address*
Telephone number*
Order number*
Item(s) for returning*
Reason for returning*
Once your return is approved, we’ll supply you with a label for you to print so that you can post your return at your nearest drop-off point.
Please note that all returns are made at your own risk, and if any damage is sustained to the product, we may apply a restocking fee.
Items must be unopened and in their original condition.
Once we receive the items, we will issue a full refund within a 7-day period. Return shipping will be deducted from your refund amount automatically. For UK mainland orders, return shipping costs £6 per box. Other locations can vary.
PROBLEM WITH YOUR ORDER
We are very sorry there is a problem with your order. Please contact our customer services team as soon as possible.
You can get in touch with us by emailing [email protected], calling 01254 936121
or by chatting to us on Whatsapp.
HOW YOUR RETURN IS PROCESSED
Once we receive the returned item, you will receive an email confirmation.
We will check and process the returned item and issue a full refund within a 7 day period.
We're here to help
Our dedicated team are on hand to help you no matter what the problem is.
You can get in touch with us by emailing [email protected], calling 01254 936121 or by chatting to us on Whatsapp.