We are so confident our masonry products will never peel, flake or blister that we offer a lifetime guarantee.
Our promise
Our unrivalled dedication to offering the very best in exterior masonry paint and creme is part of our culture and built into our ethos. Our promise is simple. When applied correctly, Emperor Masonry Paint and Emperor Masonry Creme will never peel or flake.
Our promise
Our unrivalled dedication to offering the very best in exterior masonry paint and creme is part of our culture and built into our ethos. Our promise is simple. When applied correctly, Emperor Masonry Paint and Emperor Masonry Creme will never peel or flake.
Why do we offer a lifetime guarantee?
Our products aren't like others. They chemically bond to the substrate. They also help prevent a build-up of moisture which leads to failure, thanks to both our super hydrophobic and highly breathable formulation. All of this combines to create extreme durability in any weather conditions.
How do we know this? In independent testing conducted by a UKAS accredited laboratory, both products were found to have no change in performance or appearance after 25 years of harsh weathering, which is why we have complete confidence that they will actually far exceed this 25 year proven performance.
Why do we offer a lifetime guarantee?
Our products aren't like others. They chemically bond to the substrate. They also help prevent a build-up of moisture which leads to failure, thanks to both our super hydrophobic and highly breathable formulation. All of this combines to create extreme durability in any weather conditions.
How do we know this? In independent testing conducted by a UKAS accredited laboratory, both products were found to have no change in performance or appearance after 25 years of harsh weathering, which is why we have complete confidence that they will actually far exceed this 25 year proven performance.
What is covered?
The Emperor Paint lifetime guarantee covers both Emperor Masonry Paint and Emperor Masonry Creme. We ensure that both products will never peel, flake or blister from the surface when applied correctly, as per our manufacturer instructions and datasheets. If you experience any issues, we will provide a replacement of the goods to remedy the area where the product has failed free of charge.
Our guarantee unfortunately does not cover the development of organic growth. While our products help significantly reduce this, there are a number of factors that can contribute to organic growth. As part of our on-going commitment to ensuring complete transparency we only guarantee performance that has been indepedently tested. As it isn't possible to independently test organic growth accurately we do not claim that we will 100% prevent this.
What is covered?
The Emperor Paint lifetime guarantee covers both Emperor Masonry Paint and Emperor Masonry Creme. We ensure that both products will never peel, flake or blister from the surface when applied correctly, as per our manufacturer instructions and datasheets. If you experience any issues, we will provide a replacement of the goods to remedy the area where the product has failed free of charge.
Our guarantee unfortunately does not cover the development of organic growth. While our products help significantly reduce this, there are a number of factors that can contribute to organic growth. As part of our on-going commitment to ensuring complete transparency we only guarantee performance that has been indepedently tested. As it isn't possible to independently test organic growth accurately we do not claim that we will 100% prevent this.
What we need
It couldn't be simpler. All we need from you is two things:
1) A copy of your original invoice.
2) Photo or video evidence of the failure, so that our technical team can identify how the failure may have been caused and provide full assistance on how to best address the failure.
Don't worry, you do not need to register this guarantee with us at any point, all customers who purchase either Emperor Masonry Paint or Emperor Masonry Creme qualify for the lifetime guarantee.
It couldn't be simpler. All we need from you is two things:
1) A copy of your original invoice.
2) Photo or video evidence of the failure, so that our technical team can identify how the failure may have been caused and provide full assistance on how to best address the failure.
Don't worry, you do not need to register this guarantee with us at any point, all customers who purchase either Emperor Masonry Paint or Emperor Masonry Creme qualify for the lifetime guarantee.
We took Emperor Masonry Paint and Emperor Masonry Creme to a UKAS accredited laboratory to test all aspects of Emperor Paint masonry products, including water resistance, durability, heat retention and breathability. To determine the durability of both products they were applied to two bricks walls and subject to 25 years of accelerated heavy weathering. The results found that after being subject to accelerated weathering, the walls that were treated with Emperor Masonry Paint and Emperor Masonry Creme showed no signs of change in performance or appearance. This meant that the products passed the EAD 090062-00-0404 (25 year hygrothermal performance) Quality Standard, verifying that they will withstand any weathering conditions without failing for a minimum of 25 years.
The results of independent testing demonstrated how both products can withstand harsh weather conditions for 25 years without showing signs of deterioration. As there were no signs of deterioration in any way, we are so confident it will far exceed this 25 year performance that we offer a lifetime guarantee, ensuring its performance for decades without ever peeling, flaking or blistering.
Standard masonry paints are acrylic-based, which is a less advanced formulation than our silicone-based formulation, meaning they can uptake moisture over-time and are not highly breathable. This causes moisture to get behind the paint film and become trapped. When the moisture tries to escape it causes the paint film to blister and delaminate from the wall, which is the most common cause of paint failure here in the UK. These standard masonry paints can often come with estimated lifespans of anywhere from 1-15 years, however these are often based off the best possible conditions. In contrast, Emperor Masonry Paint has been tested under the harshest weather conditions and proven to perform without failing.
Yes, if you apply Emperor Masonry Paint to a previously painted wall, you are still covered by our lifetime guarantee as long as the previous paint is sound. By chemically bonding to previous paints, Emperor Masonry Paint will protect the previous paint and help prevent any peeling.
Our lifetime guarantee covers the products when applied according to our datasheet. Depending on the situation, you may need to apply our Emperor Exterior Primer and Emperor Exterior Cleaner, in order to properly prepare the surface ready for application. Let's first discuss Emperor Exterior Cleaner. You must apply this to any surfaces with visible organic growth in order to kill this ready for application. If you do not, this organic growth can cause failure. While this is only necessary for walls that have visible organic growth, we do recommend applying it in all cases to be sure. To qualify for the guarantee, you must apply Emperor Exterior Primer to any bare, unpainted surfaces before applying Emperor Masonry Paint. This prepares the bare surface and allows the paint to adhere properly. If you do not apply Emperor Exterior Primer, the paint may not adhere and you will not be covered by the guarantee. This is only when applying Emperor Masonry Paint, you do not need to apply primer when using Emperor Masonry Creme.
We're here to help
Our dedicated team are on hand to help you no matter what the problem is.
You can get in touch with us by emailing info@emperorpaint.co.uk, calling0161 509 9009 or by chatting to us on Whatsapp.
Information you may find helpful
DELIVERIES
We offer free delivery service on all orders. Visit our delivery page for more information regarding delivery times and tracking.
RETURNS
Want more information regarding our returns policy? Don't worry, all the information you need is available via our returns page.
FAQ'S
We have a full list of all of the most frequently asked questions, which may help answer your questions as quickly as possible.
