Most of our orders are in stock and despatched straight away (Monday-Friday). Orders placed before 1pm will leave the same working day on a 24 hour service. Our couriers deliver Monday - Friday, please note we do not deliver on Weekends or Bank holidays. If your order is urgent we advise you call us first to check stock, in order to avoid disappointment. Our courier is Parcel Force who deliver most paint items. Small (non paint) orders are send via Royal Mail Business on a 24 hour service.
We offer FREE delivery on all orders over £50 (UK mainland only). We have a £4.99 delivery charge for orders under £50. Once your order has been despatched you will receive an email confirming that your order is on it's way, and will arrive with you shortly.
Please note that although we will do all in our power to ensure your order arrives within the specified delivery time, we cannot guarantee this. We shall not be liable for any costs, damages or charges associated with the delivery of our products.
We will do our utmost to ensure that your experience with Emperor Paint is a positive one. If you require, we will accept returns within 28 days of ordering. This is provided goods are in the original packaging and have not been opened. We unfortuntely can not accept returns on tinted paint. Prior to returning goods to us, you must arrange this with our customer services team.
It is the customers responsibility to arrange the return of goods to us. Once we receive the items, we will issue a full refund within a 7 day period. Items must be returned in the condition you received them in.