Frequently Asked Questions
What parts of the Emperor System do I need to qualify for the lifetime guarantee?
For a lifetime guarantee on either Emperor Masonry Paint or Emperor Masonry Creme you simply need to ensure you have prepared the surface sufficiently before applying the products. Each property has different needs, which is why we have designed three preparation products in order to assist. You only need to apply either Emperor Exterior Cleaner or Emperor Masonry Primer if your project requires them. Furthermore, Emperor Textured Basecoat is not a requirement. For full details visit read our lifetime guarantee.
Can I use other products alongside the Emperor System?
Each element of the Emperor System has been carefully and specially designed to be used in combination with each other. By using another product, you may suffer from problems due to incompatibility and compromise the performance of the paint. For example, a standard primer may not allow Emperor Masonry Paint to properly adhere to the wall and could reduce breathability, while Emperor Masonry Primer has been designed to be fully compatible with Emperor Masonry Paint and remains highly breathable, ensuring the performance of the paint is maximised.
Are all products in the Emperor System highly breathable?
Absolutely, all products in the Emperor System are highly breathable as they all contain our nano-technology. Our cutting-edge nano-technology lines the pores of surfaces without sealing these pores. This ensures air and water vapour can freely pass through the surface without becoming trapped in any way. All Emperor Paint products come with an SD value of 0.04 or lower, giving them a very high breathability level that is similar to limewash.
Why is Emperor Masonry Primer and Emperor Textured Basecoat not suitable with Emperor Masonry Creme?
Emperor Masonry Creme is an invisible product that is designed for bare, unpainted masonry surfaces. Emperor Masonry Primer and Emperor Textured Basecoat are designed to prepare any bare surfaces in order to apply Emperor Masonry Paint as this is a coloured system. If you applied either product before applying Emperor Masonry Creme, it would not allow the product to absorb into the masonry, which is how it is designed to perform. The only part of the Emperor System that should be used with Emperor Masonry Creme is Emperor Exterior Cleaner.
Should I apply Emperor Exterior Cleaner even if my wall doesn't suffer from organic growth?
Applying Emperor Exterior Cleaner is recommended for all walls, even if there is no visible organic growth. This ensures the wall is completely free of organic growth and you can have the peace of mind knowing it won't cause any problems.
Why is primer only for bare surfaces?
A primer acts as a binder and stabiliser, helping to prepare bare, unpainted surfaces ready to be painted. If you didn't apply primer, your first coat of paint would absorb into the masonry and require an extra coat. The primer also helps the paint adhere for optimum performance. You do not need to apply primer to previously painted surfaces. Furthermore, primer is only for Emperor Masonry Paint, not Emperor Masonry Creme.
We're here to help
Our dedicated team are on hand to help you no matter what the problem is.
You can get in touch with us by emailing info@emperorpaint.co.uk, calling 0161 509 9009
or by chatting to us on Whatsapp.